Frequently Asked Questions for Bike Rentals

If you have any additional questions, do not hesitate to contact us.


WHERE ARE YOU MEETING ME WITH THE BIKE?

If you specify your hotel in Banff when you book your bike, we will plan to drop-off and pick-up your bike there at no extra cost.
If you are staying outside of Banff, or would prefer, you can also pick up and/or drop-off your bikes at our bike shop, at 203 Bear Street, inside Banff Soul Ski and Bike anytime between 9 a.m. - 7 p.m.. Please note our Google address is our administrative office at 100 Owl Street, and not the bike shop.

WHERE IS YOUR BIKE SHOP AND WHERE SHOULD I PARK?

Our bike shop is located at 203 Bear Street, Banff, inside Banff Soul Ski and Bike. We are next to the Canada House Gallery near the corner of Bear St. and Caribou St. Finding parking that is over 2 hours can be challening downtown, but there is 8-hour parking in the upper levels of the Bear Street Parkade, along Bow Ave, at the Banff Railway Station, or at the Fenlands Recreation Centre. See this Banff parking map for more details.

SHOULD I BOOK IN ADVANCE?

Yes, in order to ensure we have the right size and style of bike available for you it is recommended you book in advance.

WHAT IS YOUR CANCELLATION POLICY?

If you cancel more than 48 hours in advance we will provide a full refund. In the case of inclement weather we also provide full refunds on the day of the rental booking, at our discretion. For any other cancellations under 48 hours no refund is given.

ARE HELMETS AND LOCKS INCLUDED?

Yes.

WHAT KIND OF PEDALS DO YOU HAVE?

We have flat pedals installed on our hybrid bikes and e-bikes by default. We also have Shimano Mountain Bike (SPD), Shimano Road-Style (SPD-SL), Look Keo, or flat pedals with straps available. Please let us know when you book your bike what kind of pedals you want and we will have those installed for you in advance.

HOW LONG IS A ONE-DAY RENTAL?

Our one-day rentals are for one calendar day. Our shop is open 9am-7pm, or we do deliveries and pickups between 9am- 5pm. If you need the bike earlier or later, please contact us and we can arrange to drop off the night before or pick-up late schedule-permitting.